The Difference between Thought Leaders and Subject Matter Experts

Several people have asked me about the issue of thought leaders recently. In particular, a colleague who read my book Working with SMEs approached me at a charity event before Christmas and posed the question, “What is the difference between a thought leader and a subject matter expert?”

She didn’t ask the question as a challenge, and I don’t think she expected an answer on the spot. She asked it in an exploratory way. We looked for a moment at each other, and I said I would think about it. I knew there was more to the distinction than an easy definition of each term. For the last two months, I’ve been thinking about it.

Another colleague recently said she is sick of the term “thought leader” and thinks it has become overused and meaningless. I agree that the term and concept is in vogue, but after much consideration, it is not meaningless. If someone is known as a thought leader, they are someone who has earned recognition for their opinion because their experience gives them a catbird seat on a particular issue. The term “thought leader” is only meaningless if someone refers to themselves that way.

I liken “thought leader” to the term “sensei” because it is not an honor you can bestow upon yourself. When I studied Lean, I encountered a man who referred to himself as a sensei or “wise one”. Other Lean practitioners took me aside to explain that he had committed a faux pas because one does not refer to oneself as a sensei. It is presumptuous. Other people may refer to you as a sensei, but you may never call yourself one. In that way, just because someone calls themselves a “thought leader” does not make it so.

Thought Leaders Have Perspective and Vision

A thought leader is someone who has perspective due to their vast and deep experience in an area. They are sought by others to share their opinions with the group to help others gain perspective. Because of their perspective, thought leaders also have vision. They can usually see around corners into the future. Due to their perspective and deep experience, a thought leader can make an educated guess about the direction events will take. A true thought leader earned it through years of experience, and sometimes after years of making mistakes, too.

Thought leaders usually have some sort of platform. It could be within their organization, industry or profession. It may be a broader platform like the New York Times where a columnist can inform and influence millions of people. The visibility of a platform like the New York Times will catapult someone into thought leadership.

Thought leaders are exactly that – they have thought about things a long time, have opinions that are valuable and valid based on their background, and are willing to be out in front of the crowd leading others in a certain direction.

Last week, I spent four days attending a live, online seminar by author, speaker and trainer Brendon Burchard called the Thought Leader Roadmap. I wanted to see what he had to say about thought leadership. He is of the opinion that you can either be a thought leader by experience or you can become one by studying an issue in depth and then speaking out about it from a position of knowledge after repackaging what you’ve learned from reading and interviewing experts.

Which neatly leads us to the difference between thought leaders and experts.

Experts Have Deep Knowledge about a Subject

Some academicians have actually come up with a literal definition of a subject matter expert. An expert is someone who has studied a topic for about 10,000 hours or at least five years. Many true experts in complex topics like physics and biochemistry become experts only after 20 years or more of diligently working in the field. However, their subject matter expertise does not necessarily make them a thought leader. Some of the world’s greatest SMEs are unknown people toiling in the corner of a lab somewhere. They aren’t leading anything or anyone. However, they may be blazing trails in science or technology that very few people will ever know about, except that your smartphone knows where you are, your Internet connection gets more reliable every year, and cancer is now considered a chronic disease in some circles.

A SME is not always the brilliant biochemist in the corner lab, though. A SME in your organization is someone who knows something very well after years of being in your company. You have subject matter experts who know your business deeply and possibly even irreplaceably in accounting, sales, engineering, manufacturing and administration. They aren’t thought leaders. Most people don’t know what these quiet SMEs are thinking or even know who they are. And for the purpose of being a SME in their corner of the world, the concept of thought leadership is irrelevant.

Some SMEs are thought leaders, but being a SME does not make you a thought leader. Most, but not all, thought leaders are SMEs.  However, if you are a thought leader in your field either because you put yourself out there as one or other people turn to you as one, you will eventually need to develop deep and broad expertise. If you are a thought leader and not an advanced expert, your thought leadership will have limited value. Yes, some people are always behind you and those people will regard you as a leader. Others who are true SMEs look to thought leaders who have the same or greater level of expertise, so the farther ahead you are in your field the more people by sheer numbers are behind you.

A thought leader who is a SME with deep and broad knowledge is suited to lead many. A thought leader who is developing their expertise but willing to step out front will lead fewer. Both will have impact but one will have much greater influence on the future because they are speaking into many lives.

How would you define a thought leader? Who do you know who you would consider a thought leader?

 

Can You Buy Your Company’s Core Competencies?

I can make this my shortest blog. The answer to this question is:

Sort of. But not really.

However, you don’t pay me the big bucks to give you five small words and no long-winded explanation to accompany it. So, here’s your money’s worth :)

You Can Buy Talent

You can buy people who know how to perform the functions within your organization. Colleges and technical schools turn out people every day who have up-to-date knowledge. Other companies have people you can hire away from them. They can write code for you in the most popular programming languages. They know the tax laws.

Here’s the problem. You can hire people who can write code, but they don’t know the history of your particular needs and why your code was written as it was. They won’t know why you included certain fields and chose to delete others. They won’t understand the rationale behind your drop-down menus.

Tax attorneys and accountants know the latest tax laws. However, they may not understand your industry, your business structure and how your particular situation affects the way you report and file.

When you are capturing internal knowledge, you are capturing the details of what makes your company tick, and the design and quality that makes your products valuable in the marketplace. You can only get that kind of information from the subject matter experts who have expertise in your organization. Your SMEs know who to call, and which button to push to make your unique machine operate. If you don’t ask your internal experts now, you won’t know about it until the machine breaks down and they aren’t around to tell you. Or when the IRS comes calling.

You Can Buy Training

You might decide that if you lose your internal experts, you can always buy training. That is partially correct. You can always buy training, but you may not be able to buy the training you need. If you hire a generalist training company, you will get general training. An outside firm can teach you skills like project management. Or they can come in and write customized training for your needs. If you hire a company to come in and write customized training programs, they still need to talk to your internal experts and the problem becomes a self-perpetuating loop.

You Can’t Buy What Makes You Unique

Your internal trainers are all about you. Your internal trainers know your business. The key is to make sure they are able to do what you need them to do. They need budget and they need bandwidth to help you capture and preserve the knowledge and skills that make your customers keep coming back.

Internal trainers become experts-by-association. For that reason alone, internal training isn’t a nice-to-have and first-to-go when you are cutting back. Your internal trainers, and by extension all the mentors and experts you have internally who train new hires and people moving up, are the lifeblood of your organization.

The C-suite needs to be working with the training department to make sure that the current business is well-understood and well-mapped, and that future products and markets are in their line of sight. Training is about equipping your most valuable asset, your people, to maximize the profitability of your company, and that calls for ongoing alignment between the strategists and those required to execute the plan.

You may be able to buy smart people and good training on an as-needed basis, but you can’t buy your internal culture and company-specific knowledge off-the-shelf.

Does your C-Suite align with the training department?

How To Run A Successful Coaching Business from Home: Life Beyond The Cubicle

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This is reposted from Evercoach and ran on November 18, 2015. Check it out here with the cool layout and more graphics. Thank you to Ajit Nawalkha and the team at Evercoach.

 

Did corporate mergers and acquisitions leave you out in the world to fend for yourself? That’s great!

You’ve already got the personal discipline and structure to succeed on your own.

Coaches and consultants fresh from inside a large organization have a lot to offer new clients. You have a depth of experience and knowledge that only your years in the hallowed halls of a corporate enterprise can provide.

This could be the start of something big.

At first, you might find the cubicle-less-ness of your world gives you a feeling of freedom that is more illusory than real. If a large company isn’t imposing a schedule on you, you need to do it for yourself to realize your full potential.

As a self-employed businesswoman, I have been able to garden when the weather is lovely on Tuesday at 10 a.m., take walks at 2:30 in the afternoon just to stretch and enjoy the sunshine, attend school functions in the middle of the day to see my son perform in a toga, go to a yoga class two mornings a week and even disappear for long weekends. So, I’m here to tell you that yes, it’s possible to work from Maui and enjoy the view of the beach as long as you remember you are running a business to pay for it.

Here are 10 tips for running a coaching business from home that separate the pros from the posers:

Set aside dedicated office space

Make this space every bit as free from personal artifacts as your corporate cubicle. Pics of the spouse and kids are okay, but put the toy box in another room.

The sooner you can get out of the corner of your bedroom and into a professional room of your own, the better. You can write off your home office space as long as you aren’t using a desk and computer that you share with your kids in the family room; talk to your accountant.

Update your equipment and software

You are your own tech department now.

Make sure you are running the programs and have the applications that your customers and clients are using. You don’t want to be frivolous with your spending during your startup, but this is a very good place to be investing your limited funds in your home business.

Consider upgrades as an ongoing business expense. Again, this is the cost of doing business so keep receipts for your accountant.

Make a daily schedule and stick to it 

Block out a big, uninterrupted chunk of time each day to do your most demanding and important work.

Then limit emails to a specific time slot and don’t get sucked into all-day IM sessions with your besties.

Get dressed for work

Nothing elaborate here. You can leave grandma’s diamond earrings in their box, but go to the trouble to put on a clean shirt and jeans in the spirit of dress-down Friday.

It affects your attitude and reminds you that you aren’t on vacation.

Your office should be a no-jammie zone to keep your head in the game. (Although I’ll admit I’ve reported to work sick or exhausted in my jammies a few times!)

Close the office door at the end of the day

Take time to enjoy uninterrupted family dinnertime or personal time.

Physically closing a door defines a mental boundary, too. So shut the door and mentally punch out when your work is through.

Network locally

There’s nothing like human contact to keep you grounded.

Regularly get out of your home office and stay connected to other professionals. If you work by yourself, make sure you network so you can look into some else’s eyeballs occasionally and to stay current with trends and best practices.

Take a class. Join a local professional organization. Regularly schedule networking time with colleagues.

Connect online

Attend professional webinars to stay current in your field.

Join LinkedIn groups or professional forums related to coaching. Connect and learn from other professionals by participating in masterminds.

The opportunity to learn from other coaches and trainers at the top of their game has never been easier. Take full advantage of it.

Hire caregivers

Hire a babysitter if you are responsible for young kids during the workday. This reminds you that you are at work and earning a living, especially when paying for child care. Extend this to caring for very ill family members.

As a client, there is nothing more annoying than realizing that the attention, care and time that you are paying for is divided between you and a three year old who wants more Cheerios.

Be flexible

You may have to work 24/7 in the global economy. Restricting your day from 9 a.m. to 5 p.m. in your time zone is probably unrealistic if you need to respond to a client five time zones away.

In the global economy “it’s 5 o’clock somewhere”.

This rule isn’t in conflict with Rule #5, but an expansion of it. Rules and boundaries are good for keeping yourself on a schedule, but adjusting to your clients’ needs is even better.

I’ve trained online classes with a German company from my home office in the Eastern U.S. and it required some flexibility on my part. I’ve also facilitated classes in a nursing home at midnight because the third shift deserves stress management skills as much- or more!- as day shift. It doesn’t happen every day, but my business calls on me to meet the needs of a global 24/7 workforce.

Pay for professional services

Make a few wise investments in your business by paying for accounting and legal services.

Accountants and lawyers understand tax rules and good contract language for agreements. In many cases, you will only use their services a few times or once a year, but it is money well spent.

A good accountant who specializes in small business can tell you about important tax write-offs and help you make good decisions about whether to buy or lease equipment, the best allocation of retirement savings and other advice that will save you far more than you spend. A lawyer can help you write good contract language for getting paid and for defining your relationships with your clients.

Starting your own successful coaching business takes discipline and time to transition from a conventional job. However, with a little planning you will find that it is worth the effort to put some rules and structure around your new enterprise.

When you establish a few boundaries, your personal life will benefit from the freedom you have on your time off, and your clients will benefit from your undivided attention during your working hours.