On Wednesday, January 28, KnowledgeVision is sponsoring a Google Hangout where we will discuss the eight types of SMEs and how to work with them. You can still register here.

The book Working with SMEs identifies characteristics that you may encounter when working with subject matter experts and gives you some tactics for overcoming these behaviors. The webinar and article that you will receive when you register discusses these issues taken from the book. In advance of our Google Hangout tomorrow, you can view a presentation on the eight types of SMEs here.

The eight types of subject matter experts we discuss are:
1. Speedy SME – impatient and tries to control the pace of the session
2. Scattered SME – does non think sequentially and believes their knowledge is too complex to be captured in steps
3. Shortcut SME – been doing their job so long they use shortcuts a novice could never follow and is not best practice for the organization
4. Defensive SME – feels their job is threatened if they tell you anything
5. Not-Quite-Expert SME – doesn’t really know best practice, or thinks they do not know it
6. Overcommitted SME – consistently misses or is late for appointments because they are overburdened
7. Interrupted SME – on the phone, email or other interruptions during your interview sessions
8. Reckless SME – doesn’t review the draft carefully

To learn more, you are invited to join us for a Google Hangout at 1 p.m Eastern.

KnowledgeVision has developed applications for capturing the knowledge of experts in an easy-to-use platform. Find out more here.

I look forward to hanging out with you tomorrow!